Terms and Conditions

All prices quoted on this online brochure are correct at the time of advertisement and exclude delivery & VAT.

Every effort will be made to advise of price increases online at www.imseuro.co.uk. IMS Euro reserves the right to amend prices without prior notice.

Title of the goods remains with IMS Euro until the goods supplied have been paid for in full. Damaged goods or discrepancies must be notified within three working days. All goods are sold in good faith, fit for purpose and not on a sale or return basis.

All returned items must be in the original packaging, in a saleable condition (except any item received damaged) and accompanied by a Returns Form that can be downloaded on our Delivery and Returns section. The cost of returning damaged and incorrectly supplied goods will be borne by IMS Euro. This may be by collection or reimbursement of carriage costs at standard Royal Mail rates. All goods ordered in error may be subject to a 10% restocking and admin fee. No returns after 12 weeks will be accepted.

Thirty day trading accounts are available only at the discretion of IMS Euro.

Every effort is made to offer a quick and efficient service. Orders should be placed online, emailed, phoned or faxed with purchase order numbers where possible. For the majority of mainland UK, orders received by 5pm will be dispatched the same day for delivery the next working day.

Customers will be informed if items are not currently in stock and if still required those items will be delivered later by arrangement. Currently delivery is free to the majority of mainland UK for all orders over £50 before VAT. The exceptions are Northern Ireland, off-shore UK islands and areas of the UK designated as remote and surcharged by the main carriers.
Please note: residential deliveries will be subject to a £7.50 charge.

Orders received from outside the UK but within the EC will be subject to VAT unless a valid current VAT number is supplied prior to dispatch of the order.

IMS Euro reserves the right to pass any delivery surcharge on to the customer with prior notice where possible. The small order value surcharge will vary but currently does not exceed £3.90 for UK Veterinary Surgeries. The small order value surcharge will not apply to part orders unless the complete initial order falls below £50 before VAT.

“Try before you buy” service only applies to registered UK veterinary organisations. IMS reserve the right to decline this offer.

Existing discount does not apply on Capital Equipment.

IMS Euro reserves the right to refuse any order placed where there is any indication that the goods may be used for an unlawful purpose or where the purchaser exceeds the payment terms as dictated by the company. IMS Euro reserves the right to insist on payment for goods in advance of dispatch. All private orders will be subject to prepayment.



Should you find an IMS Brochure product we stock for a lower price elsewhere, IMS will endeavour to beat that price. Proof of lower price will be required by providing 3 months of bone fide invoices at the competitor’s list price less any regular discount. IMS will do its very best to beat this price but do reserve the right to decline the challenge. IMS also reserve the right to decline this offer where we consider the product has been purchased from a non-reputable source. The IMS Price Challenge applies for UK Veterinary Surgeries only.


PRICE CHALLENGE excludes full range of surgical instruments