Delivery & Returns


We offer FREE delivery (within the UK mainland) for all veterinary surgeries on all orders of £50 and over. We reserve the right to charge carriage for UK mainland orders below £50 exc vat.

Orders received before 5.00 pm are delivered the next working day (within UK mainland). Orders of specially requested items can take up to 7-10 working days for delivery. We recommend you confirm delivery date when ordering.

Call our Customer Care Line on 0161 428 1440 or e-mail us at and we will be happy to help with any queries you may have.

Regarding International Deliveries. We have an extensive overseas client base. Freight charges depend upon order size and geographical region. Most overseas clients tailor the size of their order to qualify for free delivery. Please email with your enquiry or phone us on 0161 428 1440.

We employ a recycling policy at IMS and reuse as much packaging as possible


If you've ordered incorrectly or there's a problem with anything you've ordered, please call us on 0161 428 1440 and we can advise you on what to do. Order queries must be raised within ten working days of delivery.

Refunds will not be given after 3 months unless in exceptional circumstances by prior arrangement.

All returned items must be in the original packaging, in a saleable condition (except any item received damaged) and accompanied by a Returns form.

The cost of returning damaged and incorrectly supplied goods will be borne by IMS Euro. This may be by collection or reimbursement of carriage costs, at our discretion. Reimbursement will be at standard Royal Mail rates.

All goods returned must be accompanied with a returns form and goods ordered in error may be subject to a 10% restocking and admin fee. Download the form on link below.

Returns Form